HELP / FAQS

Our items are restocked regularly. You can sign up via email to receive a notification as soon as the product is available again. You can also use our store locator to check whether the item is available in a store near you.

All our prices include local VAT.

Shipping is free for orders in the Netherlands over €250. For orders under this amount, we charge €7,00. For more information about shipping costs outside the Netherlands, click here.

We strive to dispatch all orders by the next business day at the latest. Within the Netherlands, delivery with DHL typically takes one day. Click here for more information about delivery times to other countries.

That's very unfortunate. Please contact us at e-com@japantky.com

At Japan TKY we take our social responsibility seriously by not offering the “buy now pay later” principle. The business model of such companies is partly based on charging high credit interest rates. We see it as our responsibility to help prevent our customers from getting into financial difficulties.

Yes, we currently ship to the following countries: the Netherlands, Germany, Luxembourg, Belgium, France, Italy, Austria, and Denmark.

You can track your Japan TKY order via the shipping confirmation email, which includes a track & trace link with the latest status and tracking information. Once your package leaves our warehouse, you will receive an email with a link to track the delivery with the carrier (such as DHL).

Japan TKY uses a standard Western European fit. A size 36 generally corresponds to a size Small, and so on. For each product, you can find additional fit details in the product description, where we indicate if an item runs slightly smaller or
larger.

Check the size guide on the product page, as each item has its own measurements. Compare these with a similar item you already own for the best fit.

Yes, each product has its own size guide with specific measurements, as fit and sizing may vary per item. If you have any questions, you can always ask them in the chat. Our chat is handled by real people, which means it may sometimes take a little longer to receive a response. Sorry about that, and thank you for your understanding.

Go to our refund portal (via https://japantky.shipping-portal.com/rp/) and register your return by uploading your own return label. Use your postal code and the packing slip or tracking number you received by email with your order. Please note: for returns we charge €4.95. This amount will be deducted from your refund. If you are unable to complete the process via the portal, please contact us at e-com@japantky.com. Always include your order number in your email so we can assist you as quickly as possible.

Click here for more information about our refund policy.

Items must be returned within 30 days of receipt. Click here for more information about our refund policy.

The return costs are €4.95 and will be deducted from your refund.

Yes, you can, the only way to do this is to return the item and place a new order for the desired item.

It will be financially processed within a maximum of 10 days of receipt.

We’re sorry to hear that you have a complaint. Please contact our customer service via the chat on our website or by emailing us at e-com@japantky.com, and we will do our best to resolve the issue as quickly as possible.